Frequently Asked Questions
At Quirónsalud we count with an international team of care coordinators who will assist you throughout your journey at Quirónsalud and will provide you with a personalized concierge service.
We are available 24 hours a day, 7 days per week at +34 901 123 456. You may also contact us electronically at firstname.lastname@example.org
Through your care coordinator, we will organize you all medical, hospital and diagnostic appointments.
Quirónsalud counts with 53 general hospitals in Spain, therefore we rely on our medical staff who can treat all medical specialties. Each year, we pursue more than 488,450 surgeries.
The needs of our patients might be from general exams, to the diagnosis and treatment of multiple conditions and complex diseases.
Once your medical records are received, and after the doctor’s assessment, we will propose you a treatment proposal with a budget estimate.
At Quirónsalud we understand that each patient’s medical conditions are unique, therefore you will count with the assistance from our international care coordinators who will help you throughout the process, including providing information on the best doctor to treat your case, our hospitals, deposit and payment information, estimates, updates, and communication with third parties on behalf of a patient.
With the aim that our doctors can evaluate your medical records and provide you with a treatment proposal, the following documentation is required:
- A list of your current medications, and the dosage for each.
- Current and previous medical reports and any other medical information that your local doctor has given you.
- If available, any medical information, radiology images (MRI, CT, X-Ray, etc., including written radiology reports), and laboratory tests, that your local doctor has given you.
- Your contact details (name &, surname, date of birth, passport identification number, mail and phone number).
- Name, address and phone number of the referring physician if applicable.
You may send us the medical reports and tests in one of the following languages: English, Spanish, Russian or Arabic.
Please send us the most updated medical reports and test results (within the last 6 months).
Each patient is offered a unique treatment and care. With this aim, your medical records will be examined by our international care coordinators who will forward your information to the doctor and medical team that can treat you. Afterwards, we will send you a tailored treatment proposal.
Sometimes our patients prefer to already ask for treatment with a specific doctor and/or hospital, if that is your case, please feel free to let us know when sending us your information.
At Quirónsalud we adapt to our patients’ needs. We have large experience in communicating with doctors from all over the world. Our patients can decide whether to include their own doctors since the beginning or just for the surgery and subsequent treatments follow-up. We continuously work with local doctors with the objective to guarantee that the best care is guaranteed.
It is our objective to minimize unnecessary tests, especially if the following shall impact the patient's state of health, nonetheless, depending on the quality, resolution, and feedback of our specialists, we might find necessary to repeat examinations with more precise and reliable technology.
The initial diagnosis will depend on the accuracy of the medical documentation received. Sometimes our doctors will ask for further information before presenting a treatment proposal and/or might demand a videoconference to have more details on the patient’s current conditions. The initial diagnosis might be subjected to additional tests to be performed either in the home country of the patient or already in our hospitals.
The payment is ought to be made prior to the patient’s travel, especially if the Schengen’s VISA is needed. In any case, we ask the payment to be submitted 100% before the surgery is done. Please take into account that, according to Spain’s current regulations, payment in cash is limited to €1,000.
We are a preferred partner for many insurances since we give accurate treatment proposals and with hardly no budget estimation changes. Variations may occur when additional tests need to be pursued or when the medical treatment program changes due to the patient's medical situation, especially in complex treatments for instance in oncology. Nonetheless, we will only provide you with a final end invoice.
At Quirónsalud we organize everything so that our patients can visit with the medical specialists they need. However, depending on the patient’s conditions and the speciality required, our physicians might not recommend the patient that multiple conditions are treated simultaneously.
Our international team is formed by international care coordinators who will assist you with appointments, travel administrative procedures, information on our hospitals and doctors, and financial matters.
With regard to our patients’ stay, we count with interpreter services inside the hospitals in multiple languages. Our staff is experienced and can attend appointments and provide a direct translation with doctors and the staff involved with our patients’ care.
Usually, the language of communication with the medical team will be Spanish or English. Some doctors are fluent in other languages (for instance, French, Arabic, Italian, Pakistani, etc.) hence they might directly communicate with the patient and his/her relatives in their mother tongue.
Also, the Hospital may provide, under request in advance, an official interpreter who will accompany the family and patient during the hospital visits. Also, and at the discretion of the healthcare professional, the Hospital may request the presence of an interpreter to ensure that the family and patient understand the medical team's explanations regarding the diagnosis and treatment.
Interpreter services might or might not be included in the medical care budget, depending on the language to be translated, hospital and doctor. Follow-up video consultations might be pursued also with an interpreter and/or local doctor if requested.
Our mission is to provide the best medical care to our patients; therefore, we count with local partners for the non-medical services. Please let us know if you would require their assistance and we will refer you to them.
Patients who require emergency transport can contact our international care coordinators and we will organize the travel. Our ambulances and helicopters are staffed with Quirónsalud’s medical professional teams who care for and transport patients from all over the world. For more information, contact us at +34 901 123 456.
Visa & Customs
Our international team can help you with Schengen’s visa administrative procedures. Nonetheless, for further information about Schengen’s visa requirements and processing times, you might contact the Embassy or Consulate of Spain in your home country or visit the Spanish Ministry of Foreign Affairs online website.
Hotels & Accommodation
Quirónsalud counts with many agreements with leading international and national hotels and apartments. Accommodations range from budget to luxury. Our international care coordinators, if asked, will send you discount rates so that you can choose the best option for you.
If needed, our partners can organize transfers during your stay, for instance the travel to and from the airport, or to our facilities.
Contact Quirónsalud’s international care coordinators about non-medical services available for international patients.
As a leading hospital group in Spain and Europe, we understand that referring a patient to an international hospital or doctor is a complex decision. Please feel free to connect with us at email@example.com and we will deliver you the information you estimate necessary. At Quirónsalud, we have the compromise to provide the best treatment to patients that have entrusted their health to us.